Award-winning hair stylist in Manchester, NH

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Policies & Frequently Asked Questions

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At Painted Raine Studio, I want every guest to feel comfortable, confident, and excited about their hair journey. To ensure the best experience for all clients, please review the following policies before booking your appointment.

Important Policies

    • Cancelling less than 24 hours in advance will lead to a 50% cancellation fee of your booked appointment total. 

    • For a day-of cancellation or no-call no-show you will be charged 100% of the appointment total. 

    • When rescheduling with less than 24 hours notice, a deposit will be needed for your next appointment.

    • I understand that unexpected circumstances arise, so please don't hesitate to reach out and let me know what's happening. 

    • You can also conveniently manage your appointment directly through my booking platform here. 

    • I value your time and appreciate that you've set it aside for your appointment. In the rare instance that I need to reschedule on the same day, you will receive 30% off your service as a courtesy.

    • Please note that there are no refunds, however, you are welcome to contact me within 2 weeks following your appointment to fix anything that doesn't fully satisfy your expectations, free of charge.

    • You can also trade in any products you purchase within 2 weeks for a different product, also factoring in any cost differences.

    • All clients are required to have a valid card on file

    • For all hourly appointments, a deposit for the first hour is required

    • I accept Visa, MasterCard, American Express, Discover, debit cards, cash, and checks.

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Frequently Asked Questions

  • Since my appointments are highly personalized and one-on-one, all appointments must be booked in advance. You can easily schedule online 24/7 through my booking system here.

    • New clients for vivid hair color, color corrections, and extensions must book a consultation first.

    • This ensures we create a realistic plan based on your hair's current health, history, and your dream results.

    • For all other services, feel free to simply book your first appointment and contact me with any further questions or requests.

    • 186 Granite Street, Manchester, NH (corner of Granite and South Commercial Street). Find directions on Google here.

    • When you enter the main building, Painted Raine Studio is the first door on the right.

    • If your appointment is after 5:00 PM, a door code will be required—this will be sent in your appointment confirmation email and reminder text.

  • A free parking lot is available directly next to the building. The lot occasionally charges for events; just tell them you're here for an appointment and you won't be charged.

  • Absolutely! The studio is fully accessible for guests with disabilities, and is kid-friendly, LGBTQIA+ friendly, and neurodivergent-friendly—all good humans are welcome. Free WiFi, snacks, beer & wine are available during your appointment. My fur baby, Brodie, comes in with me on Sundays… dog lovers take note!

  • I'll always do my best to accommodate, but if you're more than 15 minutes late, we may need to reschedule or adjust the service. This helps respect the time of all clients.

    • Arrive with clean, dry hair unless instructed otherwise. Especially for Vivid Color, bringing inspiration photos from my Instagram or nature/objects you love is the best way to share your vision.

    • For longer color appointments, you may want to pack a meal—though I do offer snacks and refreshments!